Waste Management CRM Business Analyst
Job Description:
Waste Management CRM Business AnalystPosition Overview:
We are seeking a skilled and highly analytical Waste Management CRM Business Analyst to join our dynamic team.
As a Waste Management CRM Business Analyst, you will be responsible for optimizing the efficiency and effectiveness of our customer's waste management customer relationship management (CRM) system.
You will analyse business processes, gather requirements, and work closely with stakeholders to implement solutions that streamline operations and enhance customer experience.
Your expertise in CRM systems and waste management processes will contribute to the success of our organization in achieving its waste management goals.
Responsibilities:
Analyse and evaluate existing waste management CRM processes, workflows, and systems to identify areas for improvement and optimization.
Collaborate with stakeholders to gather and document business requirements for CRM system enhancements and new feature development.
Design and implement solutions that align with waste management industry best practices and support business objectives.
Conduct data analysis and provide insights to improve waste management operations, customer service, and decision-making processes.
Develop and maintain detailed functional and technical specifications, system documentation, and process diagrams for the CRM system.
Collaborate with cross-functional teams, including waste management operations, IT, and customer service, to ensure successful CRM system integration and adoption.
Conduct system testing, including creating and executing test plans, documenting test results, and resolving any issues or defects.
Provide end-user training and support, ensuring proper utilization of the CRM system and addressing user questions or concerns.
Stay updated on the latest trends and developments in waste management CRM systems, identifying opportunities for innovation and improvement.
Collaborate with vendors and third-party providers to evaluate and implement system enhancements, upgrades, or integrations.
Requirements:
Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
Relevant certifications or equivalent experience are a plus.
Proven experience as a Business Analyst in waste management or a related industry, with a focus on CRM systems.
Strong understanding of waste management processes, regulations, and industry standards.
Proficiency in CRM platforms (e.
g.
, Salesforce, Microsoft Dynamics, Zoho CRM) and their customization and configuration.
Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Solid understanding of database concepts and experience in data analysis and reporting.
Strong project management skills, with the ability to prioritize tasks, manage deadlines, and deliver results.
Effective communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
Detail-oriented with a commitment to delivering high-quality work and ensuring system integrity and accuracy.
Ability to adapt to a fast-paced, dynamic environment and quickly learn new technologies and concepts.
Join our team and contribute to the success of waste management CRM system, enabling us to provide efficient and sustainable waste management solutions to our customers.
Recommended Skills Adaptability Attention To Detail Business Administration Business Planning Business Processes Business Requirements Estimated Salary: $20 to $28 per hour based on qualifications.
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