PeopleSoft Application Support Analyst

Company Name:
Sprocket Professional Services

Role: Application Support Specialist - Peoplesoft Financial modules: AP/AR, Billing
Location: Morristown, NJ

Our client currently has a need for a Peoplesoft Applicatoin Support Specialist. This person will be joining a team which has two people also currently dedicated to PS support (among others that handle more general IT Support). Experience with AP/AR and Billing modules is required. This person will be responsible for the day to day support of an internal user base of 3,500 people, resolving an average of 20-30 tickets a day. Our client uses ServiceNow as a ticketing system, which is not specifically required but something comparable is a plus. This person needs to have both a technical and functional understanding of the Peoplesoft applications and modules, so that they can assist non technical personnel in understanding what they are doing and how to properly use the application. Communication is highly important as this is a phone support role.

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