Help Desk Technician - Level 2

Company Name:
Workforce Opportunity Services
Respond to and resolve help desk tickets in a timely and courteous manner.
Diagnose and troubleshoot both hardware and software issues across the office.
Identify and learn appropriate software and hardware used and supported by the organization.
Test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
One to two years of experience working in a Service Desk environment a must.
CompTIA A+ or Network+ certification a plus.
Proficient at hardware break/fix issues.
Proficient at various software-related issues.
Excellent customer service; strong communication and writing skills.
Good interpersonal and strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Keen attention to detail.
Proven analytic and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

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